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Terms of Service

Effective: 18 April 2026

Last updated: 18 April 2026

1. Agreement to Terms

These Terms of Service ("Terms") are a legal agreement between you ("you", "your", "Client") and LYT BROX PTE LTD (UEN: 202538612N), a company incorporated in Singapore with its registered address at 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051 ("Lyt Brox", "we", "us", "our").

By creating an account, accessing our platform, or using any of our services, you agree to be bound by these Terms. If you are using the services on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

2. Definitions

  • "Service" means the Lyt Brox platform, including all AI-powered tools, dashboards, integrations, APIs, and related features we make available to you.
  • "Account" means your registered user account on the Service.
  • "User Data" means any data, content, or information you provide or upload to the Service, including business data, customer records, and operational information.
  • "AI Output" means any content, text, analysis, classification, score, or recommendation generated by our AI systems using your data or prompts.
  • "Sub-processor" means a third-party service that processes data on our behalf to provide the Service.

3. The Service

Lyt Brox provides AI-powered operational platforms for businesses. Our services include:

  • Automated customer communication via WhatsApp and email
  • AI-assisted lead management, scoring, and follow-up
  • Quotation, invoice, and document generation
  • Business analytics and reporting dashboards
  • Integration with third-party platforms (WhatsApp Business API, email providers, payment processors)
  • AI agents for scheduling, briefings, and workflow automation

The specific features available to you depend on your subscription plan.

4. Account Registration

  • You must be at least 18 years old and legally capable of entering into binding agreements.
  • You must provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the security of your account credentials. Do not share your password.
  • You are responsible for all activity that occurs under your account.
  • Notify us immediately at sales@lytbrox.com if you suspect unauthorised access.

5. Use of the Service

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms and your subscription plan. You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Interfere with or disrupt the Service, servers, or networks
  • Attempt to gain unauthorised access to any part of the Service
  • Use the Service to send spam, bulk unsolicited messages, or violate third-party platform policies (including WhatsApp Business Policy and Meta Platform Terms)
  • Upload malicious code, viruses, or harmful data
  • Resell, sublicence, or redistribute the Service without our prior written consent

For the full list of prohibited uses, see our Acceptable Use Policy.

6. AI Output Disclaimer

Our Service uses artificial intelligence to generate content, classifications, scores, and recommendations. You acknowledge and agree that:

  • AI Outputs are provided for informational and operational assistance only. They are not professional advice (legal, financial, medical, or otherwise).
  • AI Outputs may contain errors, inaccuracies, or inappropriate content. You are responsible for reviewing and verifying all AI Outputs before acting on them.
  • We do not guarantee the accuracy, completeness, or fitness for purpose of any AI Output.
  • AI Outputs depend on the quality and completeness of the data you provide. Poor input produces poor output.

7. User Data

You retain all ownership rights in your User Data. By using the Service, you grant us a limited, non-exclusive licence to process, store, and transmit your User Data solely as necessary to provide the Service to you.

You represent and warrant that:

  • You have the legal right and authority to provide your User Data to us
  • Your User Data does not violate any applicable law, regulation, or third-party right
  • You have obtained all necessary consents from individuals whose personal data is included in your User Data, in compliance with the Singapore Personal Data Protection Act 2012 (PDPA) and any other applicable data protection laws

8. Subscriptions, Fees, and Taxes

  • Fees are as described at the time of purchase or as set out in your service agreement.
  • Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
  • All fees are non-refundable except in cases of documented billing errors. If we overcharge you, contact us within 30 days for a correction.
  • Prices may change with 30 days' prior notice. Continued use after the effective date of a price change constitutes acceptance.
  • You are responsible for all applicable taxes (including Singapore GST). We will collect and remit taxes where required by law.

9. Intellectual Property

We retain all rights, title, and interest in and to the Service, including all software, algorithms, models, templates, documentation, branding, and any improvements or derivatives thereof. Nothing in these Terms transfers any intellectual property rights to you, except the limited licence to use the Service. You retain all rights in your User Data.

10. Third-Party Services

The Service relies on third-party platforms and APIs, including but not limited to Supabase, OpenAI, Resend, Google, Meta (WhatsApp Business API), and Stripe. You acknowledge that:

  • We do not control, endorse, or assume responsibility for third-party services' availability, security, pricing, policies, or performance.
  • Outages, changes, or discontinuation of third-party services are not a breach by Lyt Brox.
  • Your use of the Service may be subject to the terms and policies of these third-party services.

11. Data Protection

We process personal data in accordance with our Privacy Policy, the Singapore PDPA, and (where applicable) the EU General Data Protection Regulation (GDPR). If you require a Data Processing Addendum for your organisation, see our DPA.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

13. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities, however caused.
  • Our aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to us in the six (6) months immediately preceding the event giving rise to the claim.
  • These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless Lyt Brox, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) your User Data, including any claim that your User Data infringes or violates any third-party right.

15. Service Levels

If your subscription includes a Service Level Agreement, the terms are set out in our SLA. SLA credits (if any) are your sole and exclusive remedy for failure to meet uptime commitments.

16. Term and Termination

  • By you: You may terminate your account at any time by contacting us. Fees already incurred are non-refundable. No refunds for partial billing periods.
  • By us: We may suspend or terminate your access immediately if you violate these Terms, the Acceptable Use Policy, or if required by law. We may also terminate with 30 days' notice for any reason.
  • Effect of termination: Upon termination, your right to use the Service ceases immediately. We will retain your User Data for 30 days after termination to allow you to request an export. After 30 days, we will delete your User Data unless retention is required by law. To request a data export, contact sales@lytbrox.com within 30 days of termination.
  • Survival: Sections 6, 9, 12, 13, 14, 17, and 18 survive termination.

17. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. You and Lyt Brox agree to submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any disputes arising out of or in connection with these Terms or the Service.

18. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 14 days' notice by email or by posting a prominent notice on the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service before the effective date. The "Last updated" date at the top of this page will always reflect the most recent revision.

19. Contact

LYT BROX PTE LTD

UEN: 202538612N

60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

Email: sales@lytbrox.com