Data Deletion Instructions
Last Updated: January 2025
At LYT BROX PTE LTD, we respect your right to control your personal data. This page provides complete instructions on how to request deletion of your data from our systems.
Your Right to Deletion
Under the Singapore Personal Data Protection Act (PDPA) and other applicable data protection laws (GDPR, CCPA), you have the right to request deletion of your personal data, subject to certain legal exceptions.
What Data Can Be Deleted
You may request deletion of:
- Your account information (name, email, phone number, company details)
- Operational data you provided (price lists, customer lists, quotation details)
- Communication history and support tickets
- Usage data and technical logs associated with your account
- Any other personal data we hold about you
How to Request Data Deletion
Step 1: Submit Your Request
Send an email to our Data Protection Officer at:
Include the following information in your request:
- Subject line: "Data Deletion Request"
- Your full name
- Email address associated with your account
- Company name (if applicable)
- Brief description of the data you want deleted
- Any account identifiers you may have
Step 2: Identity Verification
To protect your privacy and security, we will verify your identity before processing any deletion request. We may ask you to provide additional information or documentation to confirm you are the account holder or authorized representative.
Step 3: Processing Your Request
Once verified, we will process your deletion request. You will receive a confirmation email when the process is complete.
Processing Timeline
We will respond to your request within 30 days of verification. In some cases, complete deletion may take up to 60 days to ensure data is removed from all systems, including backups.
What Happens After Deletion
- Your account will be permanently deactivated
- You will lose access to all services and features
- All personal data will be securely deleted from our active systems
- Data in backup systems will be deleted during the next backup cycle (within 60 days)
- This action cannot be undone
Exceptions and Limitations
We may retain certain data if required by law or for legitimate business purposes:
- Legal compliance: Data required to comply with legal obligations, regulations, or court orders
- Dispute resolution: Data necessary for resolving disputes or enforcing agreements
- Financial records: Transaction and billing records required for accounting and tax purposes (typically 7 years)
- Security: Data necessary to detect, prevent, or investigate security incidents or fraud
- Aggregated data: Anonymized or aggregated data that cannot identify you personally
Third-Party Services
If your data has been shared with third-party services (see the sub-processor register in our Privacy Policy), we will notify those services of your deletion request. However, we cannot control their deletion processes. You may need to contact them directly to ensure complete deletion.
Alternative: Account Deactivation
If you're not ready for permanent deletion, you can request temporary account deactivation instead. This allows you to reactivate your account later while your data remains stored. Contact us at sales@lytbrox.com to discuss this option.
Questions or Concerns
If you have questions about data deletion or our data practices, please contact our Data Protection Officer:
Email: sales@lytbrox.com
Company: LYT BROX PTE LTD
This data deletion policy is part of our commitment to transparency and your privacy rights under applicable data protection laws, including the Singapore PDPA, EU GDPR, and California CCPA.