| Plan | Uptime Target | Support Response | Notes |
|---|---|---|---|
| Standard | 99.0% | 1–2 business days | Included in all plans |
| Priority | 99.5% | < 6 business hours | Paid add-on |
| Enterprise | 99.9% | < 2 business hours | Custom terms |
Uptime excludes scheduled maintenance (with notice), outages caused by third parties (e.g., Google, Airtable, Meta, Render, Voiceflow, Stripe), force majeure, client misconfiguration, or AUP violations.
Where offered, SLA credits apply to future invoices and are the sole remedy. Request within 30 days of incident with logs or evidence.
Email: sales@lytbrox.com. For Enterprise, a dedicated channel may be arranged.